Visa Application Assistance
Assistance with visa application process
Service Description
Joseph Rosenthal specializes in providing compassionate and expert immigration solutions to individuals and families. Joseph understands the complexities of immigration law and is dedicated to guiding clients through the process with care and expertise. Trust Joseph Rosenthal to provide you with the guidance and support you need to navigate the immigration system successfully.
Cancellation Policy
Creating a clear and professional call-handling protocol is essential for our law offices to ensure consistent communication and maintain client satisfaction. Here’s a comprehensive protocol you can implement: 1. Initial Greeting • Use a professional and warm tone. Example: “Thank you for calling Joseph Rosenthal, MD Law OfficesLaw Firm Name. This is [Receptionist’s Name]. How may I assist you today?” 2. Identify the Caller • Ask for the caller’s full name and phone number for record-keeping. • Confirm the purpose of the call: • Is the caller a current client, potential client, or a business associate? • If it’s a potential client, inquire about their legal issue briefly. 3. Determine the Type of Call A. Current Client • Locate their case information (if applicable). • Route the call to the assigned attorney or paralegal, or take a message if they are unavailable. • Script for unavailable staff: “[Attorney’s Name] is currently unavailable. May I take a detailed message or schedule a callback for you?” B. Potential Client • Perform a brief intake: • Name, phone number, email. • Nature of their legal issue. • How they heard about the firm. • Transfer to the appropriate attorney if they are available. If not: “Thank you for sharing this information. I’ll pass it along to [Attorney’s Name], and they’ll follow up with you as soon as possible.” C. Urgent Matters • Define “urgent” in advance (e.g., court emergencies, arrests, deadlines). • If urgent, immediately escalate to the attorney or designated staff member. • Script for emergencies: “I understand this is urgent. Let me see if [Attorney’s Name] is available now. Please hold.” D. Non-Client/Other • Redirect to the appropriate person or department (e.g., billing, marketing). • For solicitations: “We do not accept solicitations over the phone. Thank you for calling.” 4. Handling Voicemails or Messages • Collect the following:
Contact Details
125 12th St, Oakland, CA, USA
6268069352
yosifunder@gmail.com
5957 Buena Vista Ave, Oakland, CA, USA
6268069352
yosifunder@gmail.com