Removal (Deportation) Defense

Cancellation Policy

Creating a clear and professional call-handling protocol is essential for our law offices to ensure consistent communication and maintain client satisfaction. Here’s a comprehensive protocol you can implement: 1. Initial Greeting • Use a professional and warm tone. Example: “Thank you for calling Joseph Rosenthal, MD Law OfficesLaw Firm Name. This is [Receptionist’s Name]. How may I assist you today?” 2. Identify the Caller • Ask for the caller’s full name and phone number for record-keeping. • Confirm the purpose of the call: • Is the caller a current client, potential client, or a business associate? • If it’s a potential client, inquire about their legal issue briefly. 3. Determine the Type of Call A. Current Client • Locate their case information (if applicable). • Route the call to the assigned attorney or paralegal, or take a message if they are unavailable. • Script for unavailable staff: “[Attorney’s Name] is currently unavailable. May I take a detailed message or schedule a callback for you?” B. Potential Client • Perform a brief intake: • Name, phone number, email. • Nature of their legal issue. • How they heard about the firm. • Transfer to the appropriate attorney if they are available. If not: “Thank you for sharing this information. I’ll pass it along to [Attorney’s Name], and they’ll follow up with you as soon as possible.” C. Urgent Matters • Define “urgent” in advance (e.g., court emergencies, arrests, deadlines). • If urgent, immediately escalate to the attorney or designated staff member. • Script for emergencies: “I understand this is urgent. Let me see if [Attorney’s Name] is available now. Please hold.” D. Non-Client/Other • Redirect to the appropriate person or department (e.g., billing, marketing). • For solicitations: “We do not accept solicitations over the phone. Thank you for calling.” 4. Handling Voicemails or Messages • Collect the following:

Contact Details

• 125 12th St, Oakland, CA, USA

  6268069352

  yosifunder@gmail.com

• 5957 Buena Vista Ave, Oakland, CA, USA

  6268069352

  yosifunder@gmail.com